RCS Messaging: Where Brands Come to Life in Your Inbox!

Engage smarter. Message better. Welcome to the future of customer conversations.
Please enable JavaScript in your browser to complete this form.
By submitting this form, you agree to Kommuno's privacy policy.
Banner-phone-icon
blue-icon

RCS Messaging – The Smart Choice for Business Communication

Kommuno, a trusted provider of RCS messaging services, delivers a flexible and reliable communication solution that works effortlessly across all networks and mobile devices. As an upgrade to traditional SMS, RCS (Rich Communication Services) blends the stability of text messaging with more advanced features. RCS messaging allows businesses—big or small—to deliver rich, branded, and interactive customer experiences. It offers powerful features such as image and video sharing, location and route maps & clickable links. Unlike conventional SMS, RCS is a richer and more engaging communication channel. It supports multimedia content, offers real-time interaction, and enhances customer experience through interactive message cards, buttons, and more. Security is also a major advantage. Messages sent through RCS can come from verified business profiles, boosting customer trust and confidence in the interaction. Verified senders ensure that recipients know the message is coming from a legitimate business—not an unknown number. Businesses benefit from fast, reliable message delivery without delays, making it easier to connect and convert. From promotional offers to transactional alerts and customer engagement, RCS is a future-ready tool that helps companies maintain quality conversations across networks—making business communication smarter, faster, and more impactful.
RCS Messaging
kommuno

With RCS Messaging, You Can

Don’t settle for plain texts when you can have branded, interactive conversations that truly wow your customers

Share images

Share Video

Share videos

Share carousels

Share carousels

Add buttons

Add buttons for quick replies or actions

blue-icon

Uncover the Full Potential of RCS Messaging Features

Google Verification Badge

With the Google-verified sender badge, your brand earns instant credibility. Customers are more likely to trust messages from an authenticated source rather than an unknown number, helping you improve open rates and reinforce your brand reputation.

Brand Visibility That Builds Trust

Brand Visibility That Builds Trust

Every RCS message showcases your business name, logo, and brand colours — replacing unknown numbers with familiar branding. This helps customers immediately recognise you and builds more personal, trustworthy communication.

Interactive Message Cards

Interactive Message Cards

Make your messages more fun and interesting with rich media cards. You can add pictures, videos, and GIFs to your messages, so they look great and grab attention. Unlike normal SMS, which is just plain text, rich media lets you share exciting, colourful, and interactive content. This helps your messages stand out, keeps your customers interested, and makes your brand more memorable.

Carousels

With carousels, you can display multiple items — like products, deals, or services — inside just one message. People can swipe left or right to see more images, click on links, and read quick details. It’s an easy and fun way to share more without sending separate messages, helping boost interest and conversions.

Clickable Buttons

Clickable call-to-action buttons in your messages help guide customers to do exactly what you want — like “Buy Now,” “Book Appointment,” or “Learn More.” With just one tap, they can respond right away, making your messages more useful and effective.

 Today, we are trusted by 1000+ businesses in India.

blue-icon

Kommuno Blogs

A strong dose of innovation
How to Choose the Right IVR System for Your Business Needs
13May

How to Choose the Right IVR…

How to Choose the Right IVR System for Your Business…

Top 10 IVR System Benefits For Every Small Businesses in India
11Apr

Top 10 IVR System Benefits For…

Top 10 IVR System Benefits For Every Small Businesses in…

IVR for Educational Institutions: Enhancing Student & Parent Communication
02Apr

IVR for Educational Institutions: Enhancing Student…

IVR for Educational Institutions: Enhancing Student & Parent Communication In…

How IVR Solutions Can Improve Customer Support in Travel & Hospitality
25Mar

How IVR Solutions Can Improve Customer…

How IVR Solutions Can Improve Customer Support in Travel &…

IVR in the E-Commerce Industry: Reducing Cart Abandonment & Improving Customer Support
11Feb

IVR in the E-Commerce Industry: Reducing…

IVR in the E-Commerce Industry: Reducing Cart Abandonment & Improving…

The Role of IVR in the Banking & Financial Sector: Enhancing Customer Experience & Security
04Feb

The Role of IVR in the…

The Role of IVR in the Banking & Financial Sector:…

blue-icon

Instant Replies

Speed up your conversations by offering automated reply choices. With options like “Yes,” “No,” or “More Info,” customers can respond quickly without typing, resulting in smoother and faster interactions.
IVR System

PROMOTIONAL

Promotional RCS messages are crafted to increase customer engagement, drive sales, and build brand awareness by sending targeted marketing content to both existing and potential customers. These messages often highlight special offers, limited-time discounts, or upgrades to products and services. Additionally, they can be used to re-engage users who haven’t completed an action — such as those who left items in their cart or added products to a wishlist — encouraging them to finish their purchase.

TRANSACTIONAL

TRANSACTIONAL

Transactional RCS messages keep customers informed with timely and relevant updates about their purchases, accounts, or services. These messages can include order confirmations, service or product alerts, account-related notifications, and important information updates. Businesses may also use transactional messages to request feedback or share critical news and alerts, helping maintain continuous communication and improve overall customer satisfaction.

TRANSACTIONAL

OTP

OTP messages are essential for securely verifying user identity and approving transactions by sending unique, time-limited passwords. They are commonly used for login verification, two-factor authentication, password resets, and the validation of sensitive online activities. With RCS, OTP delivery combines strong security with a smooth and reliable user experience.

blue-icon

Frequently Asked Questions

Your answers are just a click away.
RCS (Rich Communication Services) is the next generation of SMS. It allows businesses to send interactive, media-rich messages including images, videos, buttons, carousels, and more — directly to customers’ default messaging apps.
Unlike SMS, which only supports plain text, RCS enables rich features like multimedia content, read receipts, typing indicators, branded messages, and quick reply buttons — all within a secure and interactive environment.
No. RCS works through the default messaging app on supported Android phones, so customers don’t need to download anything extra.
Yes. RCS supports verified sender IDs, meaning messages come from authenticated businesses. This builds trust and protects users from spam or fraud.
Businesses of all sizes — from startups to large enterprises — can use RCS to send promotional, transactional, and service-based messages to their customers.
RCS supports promotional campaigns, transactional updates (like order confirmations), OTPs, reminders, rich media content, product carousels, surveys, and more.
As of now, RCS is primarily supported on Android devices. However, Apple is expected to adopt RCS support in the near future, making it more universal.
RCS helps increase customer engagement, improves brand trust with verified sender IDs, and provides a richer user experience — leading to higher conversion rates compared to traditional SMS.
You can get started easily by partnering with an RCS messaging provider like Kommuno. We’ll help set up your brand, verify your business, and launch rich, interactive campaigns.
×